The player from Germany reports that SG Casino reopened his betting account without consent after it was previously closed for gambling addiction. He demands reimbursement for losses exceeding €340 since the account's reopening.
SG Casino - Player's account has been reopened without consent.
Opened
Current status
Waiting for player to reply
6d 20h 11m 23s
SG Casino
Safety Index:Very highCase summary
Discussion
Public
Public
yesterday
Translation
SG Casino reopened my betting account on January 25, 2025, without my request or consent, clearly violating their duty of care and responsibility. The account had previously been permanently closed due to gambling addiction. I demand reimbursement of the losses exceeding €340 since the reopening. This is definitely my last complaint; I have closed all my other betting accounts.
Automatic translation:
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Public
3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with SG Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do you currently still have access to your account?
- Could you please advise on the timeline of your deposits?
- Could you please share your original self-exclusion from SG Casino? You can send emails or chat transcripts to my email at attila.g@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
