The player from Germany, a long-time customer of SGCasino, faces issues with withdrawing her winnings of €893,000 after her account verification was inexplicably deleted. Despite providing all requested documentation, she encounters unreasonable demands regarding her Klarna debit card, resulting in her inability to access her funds and expressing frustration over the trust she previously had in the casino.
SG Casino - Player has been asked to repeat her verification after a jackpot win.
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SG Casino
Safety Index:Very highCase summary
Discussion
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4 days ago
Translation
Hello,
I've been a customer at SGCasino for years and have received payouts of over €7,000, and my account was verified for years! Suddenly I win the Wonder Jackpot of €893,000, and my verification is deleted.
No problem at all, I was able to submit everything again as a PDF and also in other formats... I can prove all payment methods, most of which were processed in real time via my bank account... Suddenly, they're also demanding a bank statement for the Klarna debit card, which is only virtual. I was able to prove everything, but they're basing their claim on something that's impossible... They know perfectly well, they're criminals and fraudsters and simply don't want to pay out the winnings, those are the facts... After all, my first and last name from the Klarna debit card is on the card... Why accept the deposits if you don't pay out?
Klarna has the most secure system ever, and if an official Klarna account confirmation isn't recognized or accepted, it's a warning sign!!! Please, people, the big jackpots are a scam... I have all the proof that they're cheating here... They build trust by paying out smaller amounts of €7,000 without any problems... but then suddenly they don't pay out big wins, like the one I finally managed to win... I'm extremely disappointed because I played at SGCasino for years and never had any problems... suddenly I can't even continue verifying my account on the website using the button... site problems 🤣🤣... it tells me to reload the page in incognito mode... I've never heard such crap... because you can't take screenshots that way 😅👌... real criminal style... the credit is in my gaming account, and it's really crazy to have this supposed real money sum but not be able to do anything with it...
On principle, I won't play a single spin... they don't know what they're doing... they wouldn't give a damn that other people would take their own lives with such a sum of money... if you offer jackpots like that, you should either pay them out or not offer them in the first place...
I have been a verified customer for a long time, period...
Please do not deposit large amounts there; there will only be problems despite verification...
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Has the casino approved all the documents you submitted for additional verification, except for the bank statement related to your Klarna debit card?
- How many deposits did you make using this virtual card?
- Have you contacted the casino to clarify which document they would accept as proof of ownership for this virtual card?
- Please forward all communication between you and the casino customer support regarding the verification issue with your Klarna debit card to veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
