SevenPlay Casino - Player's withdrawals have been delayed.

Hello

I had a complaint about them and wrote that the matter was resolved, but there have been problems with them again, because they paid twice with crypto, and then they have rejected every single withdrawal, with ridiculous excuses of technical problems.

And I have tried withdrawing with both crypto, credit card, and bank transfer.

But they deny everything.

Milad

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to better understand your situation.

• How long have you been trying to withdraw your winnings without success?
• Has the casino specified when the technical problems with payments are expected to be resolved?
• Have you been advised to use any alternative payment methods to process your withdrawal requests?
• Is there a possibility for the casino to approve a manual withdrawal?
• Have you already completed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello

I have tried all the methods they have to do but still when it is done they deny it and they even said that now the problem is fixed so now you can make withdrawals with crypto.

Similarly, where they deny again, they have been doing that for a week now.

They paid 2 withdrawals last week.

Then they stopped paying.

I am attaching a picture of what their chat said yesterday that the problem is now solved.

But that was just talk.

The reason for so many withdrawals for the winnings is that they are 10,000 euros and they only pay 500 at a time.

Milad

Milad

Has the technical problem been fixed by the casino in the meantime?

Please send me a screenshot of your pending withdrawal requests and a screenshot of the payment method available in your casino profile for withdrawals.

Hello

Yesterday I tried to withdraw, and it worked.

But only 500 consumed and per day.

And look today their problems started again see pictures

Thank you very much, milad1, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear milad1,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SevenPlay Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok thanks, just for your information, the casino uses your logo on their site.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Jana