SevenPlay Casino - Player's withdrawal request is declined without justification.

Casinoguru has to stop recommending this type of website. It’s not the first time I face problems with your recommended casino websites.

So these guys… quick kyc, plataform seems legit. Good interface.

Real business:

They wait the maximum to delay your withdrawal (to see if you can gamble it away-typical small casino mindset).

After 48hours they finally declined my withdrawal without justification at all (I wagered the deposit more than 1 times, I only played live roulette and did nothing wrong)

The most fun part:

Terms and conditions states one thing; live chat (that only happen to be working today) is making another rules!!!! I need to expose this, this is ridiculous! Lol

just please, you keep making promotion of these lazy casinos. At least help me get paid. This is shameful. I stopped with these website because of this bulsh*** but I gave them a try only to be screwed one more time.

There’s no mention of 500€ limit on a daily basis in their terms and conditions (and you can see that for yourself).

how come this dude come up with this story? Out of the nowhere….

they want me to limit me for 500€ a day withdrawal but you don’t find this information on their rules. All that is said is 10k limit a month.

how can this be legal?

it’s ridiculous.

I asked for a screenshot where’s is said or mention the 500€ limit withdraw.

• i was not given a proper answer.

Dear Jdksk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SevenPlay Casino.

Please note, from my understanding, the newly opened or newly published casinos shouldn't appear in the recommended casinos section or as it was promoted to you. Please relay the details and proof of this recommendation to me outside of this thread, to my email exclusively. I will relay your concerns to our data and community teams.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when are you attempting to withdraw your winnings?
• Were you able to request a 500€ withdrawal? Was it processed and paid out to you yet?
• Share information as screenshots here or send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi again.

I submitted my first withdrawal request 48 hours ago, but unfortunately, it was rejected earlier today due to the daily limit policy.

Email support confirmed that the maximum daily withdrawal limit is indeed €500.

However, Eva also informed me that it is possible to have up to five pending withdrawals at once, as long as I do not exceed the €500 daily limit. Those should be then processed accordingly.

It appears that payments now take a minimum of 48 hours to be processed, so I’ll keep you updated once there’s any progress.

Over the past few months, I had stepped away from using online casinos, largely due to recurring issues like this. That said, I’m trying to stay optimistic. The option to have multiple withdrawals pending at least offers some reassurance — even if it would be more reasonable to allow the full €2,500 weekly limit to be paid out immediately.

Let’s hope for the best.

Hello again.

So today I got an email asking for more documents (my account was verified already) but I guess they wanted proof of deposits.

• After checking them I got another email saying everything was fine and my first withdrawal was approved.

Since I got this email (around 14pm) nothing happened ever since.

My pending withdrawal is still waiting for approval and nothing was received.

This casino doesn’t bring me trust so I’ll request casinoguru to get in touch with them so they can see this is serious. And please in the future only recommend real casinos with good intentions.

I don't know what happen but after that email I got another one saying they were having troubles with their payment system and asked me to make a new withdrawal request via bitcoin.

I did that and within today I received 2000€ in bitcoin with only 500€ pending left (I gambled to make 2500 precisely).

I think we can close this complaint and market it as resolved.

Thanks CasinoGuru for your assist like many times.

Dear Jdksk,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru