Sesame Casino - Player's withdrawal has been delayed.

Hello.

I've been making deposits with my card at the SESAME online casino for a month now and I won 90 euros, but they don't want to give it to me.

For 3-4 days they haven't accepted my ID card, which is visible and there are no notes about its verification.

After 10 times of chatting and emailing, they accepted my request and everything was supposedly normal.

I made a withdrawal and after 15 minutes they refunded my money.

I started writing and calling them again.

After they accepted my ID card, they told me they wanted me to send it again, but with a selfie of me holding it, which is already a mockery.

I took a selfie holding my ID card and they didn't look at it.

I don't have any nerves anymore, believe me. I'm disabled, and these people cut my life short. How can they mess with people like that?

Please do something.

I would be grateful.

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Dear niki79zh,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that verification has not been completed yet?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina