Selector Casino - Player faces unfair rules change.

The casino decided that the support can change the rules and come up with their own

They refused to credit the bonus by inventing a new rule that was not specified in the terms and conditions.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Selector Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you decided to play with the deposited amount?
• Have you requested a refund?
• Since when are you a player in the casino?
• Is your player's account verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Egoraaaaaaq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, the problem hasn't been resolved. A new problem has also arisen: the support team itself decides which rules to follow and which not to. They also make up their own rules on the fly and have turned on unscrewing on my account, so everything is in the red.

Thanks for your patience.

• Could you please provide more details about the questions I asked you earlier?
• Have you decided to continue playing with the deposited funds?
• Could you please provide a more detailed explanation regarding the new incident and share any relevant evidence, such as screenshots directly from your account, your attempts to resolve the issue with support, etc.?

Looking forward to your reply.

Dear Egoraaaaaaq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru