HomeComplaintsSelector Casino - Player faces unfair rules change.

Selector Casino - Player faces unfair rules change.

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Current status

Waiting for player to reply

6d 7h 22m 17s

Selector Casino
Safety Index 4.8 Low

Case summary

The player from Poland reports an issue with the casino's support team, which allegedly created new rules that were not specified in the terms and conditions, resulting in the refusal to credit his bonus.

Public
Public
4 days ago
ruTranslationgb

The casino decided that the support can change the rules and come up with their own

They refused to credit the bonus by inventing a new rule that was not specified in the terms and conditions. filefile

Automatic translation:
Public
Public
16 hours ago

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Public
Public
16 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Selector Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you decided to play with the deposited amount?
  • Have you requested a refund?
  • Since when are you a player in the casino?
  • Is your player's account verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Egoraaaaaaq has 6d 7h 22m 17s to reply

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