The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The player reported that a second withdrawal of €5,000 had been pending for nine days despite having a verified account, leading to significant financial losses. The issue was resolved, with the player confirming receipt of the pending withdrawal. The Complaints Team marked the complaint as resolved in their system.
SELECT.bet Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €10,000
SELECT.bet Casino
Safety Index:Very lowCase summary
Discussion
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9 months ago
Translation
Dear CasinoGuru Team,
I'm contacting you because I'm currently having problems with a withdrawal from the online casino SelectBet. The withdrawal of €5,000, which I requested on June 3, 2025, has still not been credited to my account.
Although I am fully verified and currently have a total balance of €10,000 in my player account, I have not received any payouts or concrete feedback from the provider. The amount is still marked as "pending" in the transaction overview.
In addition, I have come across an increasing number of negative reviews and poor ratings of SelectBet in recent days, which further increases my concerns.
I therefore ask for your support in clarifying this case and hope that you can help me find a solution.
Thank you in advance for your time and help.
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9 months ago
Dear Emirhan.6620,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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9 months ago
TranslationMy current account balance is currently €15,000. Furthermore, a withdrawal of €5,000 has been pending for seven days now.
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9 months ago
TranslationDear CasinoGuru Team,
I am writing to you to lodge an urgent complaint about the provider Selectbet, with whom I recently had extremely negative experiences, which, in my opinion, indicate systematically dubious behavior.
I won a total of €22,000 at Selectbet. A withdrawal of €5,000 was successfully processed. However, another withdrawal of €5,000 has been pending for nine days now, despite a verified account and repeated attempts to contact them via email and the contact form.
Selectbet hasn't responded to any of my inquiries and has ignored all feedback. This delay has had massive financial consequences for me. Due to the non-payment, I lost more than €12,000 of my winnings in the meantime, as the funds weren't available and I still had access to my account. I even subsequently deposited money again in the hope of receiving a payout after all.
In my view, this behavior is deliberate and calculated: withdrawals are delayed, ignored, or blocked in the hope that customers will cancel their winnings and continue playing. This violates every principle of fairness and transparency in online gambling.
I therefore request that you urgently review this case and take appropriate action or support me to the best of your ability. I am willing to provide all supporting documents (screenshots, emails, bank statements, etc.).
Thank you in advance for your support.
Best regards
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9 months ago
Dear Emirhan.6620,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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9 months ago
TranslationI won a total of €22,000 at Selectbet. A withdrawal of €5,000 was successfully processed. However, the second withdrawal for another €5,000 has been pending for nine days, even though my account is fully verified.
In addition, due to the delay and non-payment, I lost more than €12,000 of my original winnings, as the funds were not paid out but remained available in my account. I also deposited additional funds in the hope of receiving a payout – which, in retrospect, only led to further losses.
In my view, Selectbet deliberately delays payouts in order to entice customers to continue playing – a behavior that violates all forms of fairness and consumer protection in online gambling.
I urgently request your support and investigation into this provider. Upon request, I can provide all evidence (transactions, screenshots, email histories).
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9 months ago
Dear Emirhan.6620, thank you for your detailed updates.
Could you please let us know the exact date on which you requested the second €5,000 withdrawal? If possible, kindly send us a screenshot of your withdrawal history, showing this particular transaction and its current status.
Also, just to clarify — am I correct in understanding that apart from this pending €5,000 withdrawal, you no longer have any funds left in your casino account?
We are very sorry to hear about the losses you’ve experienced. However, please kindly understand that as long as the funds remain in the casino account and are not successfully withdrawn, they are under the player's control and responsibility.
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9 months ago
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The first payout took 7 days and I still haven't received the second payout after 10 days
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9 months ago
TranslationAs you can see, my reminder letters are not being responded to; instead, I am being ignored. I also sent attachments to my sent emails. It is unacceptable to wait so long!
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8 months ago
Dear Emirhan.6620, could you please confirm the exact date on which you requested the second €5000 withdrawal? Also, have you already received this withdrawal, or is it still marked as "pending"?
Additionally, I would like to clarify — am I correct in understanding that you are planning to request another €5,000 withdrawal after this current one is processed?
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8 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Emirhan.6620,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
