SawSpin Casino - Player's withdrawal has been delayed for two months.

is there anyway we can get this resolved, no work dead broke. In debt

its bad I no but over the 2 days I went hard, $2000.00 I spent and the result out of it was $9000.00 rejected and made to feel like I did something wrong. I won this money fair and square.

since this my life has gone down hill lost my job haven’t been paid in 3 months so I am at breaking point.

please help

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SawSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Have you made any previous successful payouts from the casino?
• Is your player's account verified?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey,

Account is still accessible just I don’t have that same bank account any more.

Yes, I made several successful withdrawals of the same site around the same amount.

I was playing YB yellow bat sugar rush.

No, I did not accept any bonuses. I’ve won that money off my own.

thank you.

Dear Zach666,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Zach666,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to ask you not to play your balance any further, if the account allows it - let's be patient at this point.

In the meantime, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

Dear Zach666,

I am truly sorry that we were not able to bring you better news.

Unfortunately, despite our attempts to address the matter with SawSpin Casino, the casino has outright refused to cooperate with our investigation. They have made it clear that they are not willing to discuss the case with us or provide any explanation/evidence regarding your delayed withdrawal, and they have essentially accepted that the complaint may be closed as unresolved.

In situations like this, our ability to help is very limited. Casino Guru acts as an independent mediator, but we cannot force a casino to pay, provide documents, or participate in the complaint process if they refuse to do so. This is especially problematic here, as SawSpin Casino already has a very poor reputation with us and operates with fake licensing information, which leaves players with very little external protection or leverage.

Based on the information currently available, we do not consider the casino’s approach acceptable. Since they refused to cooperate, we are forced to close this complaint as unresolved, which will negatively affect the casino’s rating on our website.

I am very sorry that we could not recover the funds for you. I know this is not the outcome you were hoping for, especially given the amount involved and the difficult situation you described. I strongly recommend avoiding this casino in the future, and in your difficult financial position, to avoid the world of online gambling altogether.

Kind regards,

Martin