Savaspin Casino - Player's withdrawal has been confiscated.

I am writing this complaint about SavaSpin Casino. (there is also another complaint of the same type for VinciSpin)

I won money at the casino and requested a withdrawal of 1000€ to my Luxon Bank IBAN account. The withdrawal was processed from the casino side, but my bank rejected the payment. Because of this, the money should have been returned back to my casino account.

However, the 1000€ was never added back to my casino balance.

I have clear proof from my bank, including my lifetime account statement showing that the payment was rejected. I also have an official "return to sender" confirmation from the bank. I sent all of these documents to the casino as evidence. Despite this, they refuse to accept the documents and will not return the 1000€ to my account.

I was able to verify my account and successfully withdraw the rest of my winnings to a different bank account without any issues. The only missing amount is this 1000€, which was rejected by the bank and should have been returned to my casino balance.

I am asking Casino Guru to please help me resolve this issue. I have provided all the necessary proof, and I believe the money should be returned to my casino account, as it was never received by my bank.

Thank you for your help.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When exactly did you submit your withdrawal request of 1000€ from this casino?
• When exactly did you receive information that the transaction was rejected by your bank?
• Please forward me the communication between you and the casino customer support regarding the missing transaction at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika