Savaspin Casino - Player’s account has been closed without explanation.

My account randomly gets banned and withdrawal is never processed. Chatted with support many times even after sucessfully completing the verification and after 5 days they come up with the excuse that they can forfeit my withdrawal and account without proper reasoning.Hope you could give me a hand and get at least the proper explanation for the account closure and forfeited withdrawal if they still refuse to pay it out.

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Dear C1llo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you let me know which verification documents you have already sumittted before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra