SambaSlots Casino - Player's withdrawal has been delayed.

I am facing issues with sambaslots, who delay my payments since 30.06.2026.

I have verified my account long time ago and requested first withdrawal on 30.06.2026. they have asked me to send plenty of documents, which i successfully sent. They keep saying that my withdrawal is still under review.its impossible that withdrawal remain under review for 2.5 months.i can send you all communications via email

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Dear Vadiv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your payout request? Send it to my email at tomas@casino.guru or post the screenshot here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. No

2. Yes, they have verified my account before

3. No, havent use bonus

4. Sent

Thanks for your patience

I went over the information you provided.

Have you recognized the bank account that support was asking you about?

Has the casino concluded verification of your payment methods since your last post?

Please provide an update regarding your verification and payout.

Yes, i have verified everything, but casino still dont process withdrawal.

I am waiting for almost three months...

Dear Vadiv,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Vadiv,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear SambaSlots Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hi there,

Our team is currently reviewing your case and is awaiting the requested documents. We will be able to provide an update once the process is complete.

Kind regards,

SambaSlots Casino Team

Dear SambaSlots Casino Team,

Could you please clarify the current status of Vadiv’s verification process, including which documents are currently under review, which documents have already been accepted, and which documents are still required from the player?

This will help us better understand the current verification status and determine what further action, if any, is needed from the player.

Thank you in advance for your clarification.

Hi,

We would like to inform you that the player's withdrawals have been approved.

Kind regards,

SambaSlots Casino Team

Dear Vadiv

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear Vadiv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru