SambaSlots Casino - Player's winnings have been confiscated.

the casino confiscated all my money for no reason.

I have withdrawn money there and deposited money there several times in the past. after asking repeatedly what the specific reason was, the answer was constantly copied and pasted, similar to the one in the picture

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SambaSlots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account currently accessible to you?
• Was your account verified recently or in the past?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When did the incident happen?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is your player's account currently accessible to you? - Yes

Was your account verified recently or in the past? - Yes

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) - I played most of the time in Mega roulette 3000 and The Dog Hous games (Pragmatic) i also betted a esport matches . . As you can see im not the best in betting

Did you achieve your current balance with the help of a bonus? - No

When did the incident happen? - 15.05 i think

Dear nwkk3,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear nwkk3,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your winning were confiscated. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SambaSlots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

i forgot add the screen

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

SambaSlots Casino wake up and stop scamming people

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana

We’ve reopened this complaint at the request of SambaSlots Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

After reviewing the evidence provided by the casino, I must respectfully decline the complaint. Thank you for your understanding.