The player from Finland requested a withdrawal two months ago after winning with a €250 deposit and welcome bonus. He received a message about a 'balance deduction' after the withdrawal attempt, leading to the confiscation of his winnings and deposit due to alleged abusive promotional behavior, which he considers unjustified.
SambaSlots Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for player to reply
3d 14h 38m 17s
SambaSlots Casino
Safety Index:LowCase summary
Discussion
Public
Public
4 days ago
Translation
I deposited €250 with a welcome bonus to Sambaslots. The bonus appeared in my balance and I was able to play. I managed to win and when I tried to withdraw I was able to withdraw the money, but quickly after the withdrawal attempt I got a message saying "balance deduction", and my balance went to zero. In addition to the money I won, they also didn't return my deposit.
"11. Unacceptable use of our Services
11.6. SambaSlots reserves the right to void any Bonus funds and winnings if a player is showing patterns of abusive promotional behavior across our network."
-These were the reasons for confiscating the balance, without further justification - this is a completely arbitrary decision. Attached is a picture of the email conversation with customer support
Automatic translation:
Public
Public
3 days ago
Important notice:
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Public
Public
3 days ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
- Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
- Have you successfully completed the full KYC verification at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
