SambaSlots Casino - Player's account has been closed with no valid reason.

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Dear Naza88,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently have access to your account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hola Atila, muchas gracias por tomar mi caso. Aquí tienes las respuestas a tus preguntas:

¿Acceso a la cuenta?: No, no tengo ningún acceso. El casino ha bloqueado mi cuenta por completo. Cuando intento entrar, me sale un mensaje de error o bloqueo, por lo que no puedo ver mi historial de juego ni de transacciones.

¿En qué juegos me concentré?: Mis ganancias de 666 € se acumularon exclusivamente en el apartado de Casino (principalmente Ruleta/Slots). Quiero aclarar que también realicé algunas apuestas en la sección de Deportes, pero en esa sección tuve pérdidas. Por lo tanto, el saldo que reclamo es íntegramente de mis ganancias en Casino.

¿Bono activo?: Jugué con saldo real. Hubo un bono anteriormente, pero ese saldo se agotó y se jugó de forma independiente. En el momento de obtener las ganancias de 666 € y solicitar el retiro, el dinero era saldo real y ya había cumplido con cualquier requisito previo. Mi cuenta estaba totalmente verificada (KYC completado).

El casino me envió un correo diciendo que me confiscaban el dinero por 'incumplimiento en Deportes', pero como he explicado, mis ganancias son de Casino y en deportes solo perdí dinero. Me parece una excusa para no pagarme.

Quedo a su disposición para cualquier otra información.

Dear Naza88, thank you for your response.

Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Dear Attila,

Aquí adjunto todas las capturas y también le envié por email.

Dear Naza88, thank you for your response. Could you please confirm whether you have engaged in sports betting at SambaSlots Casino?

Thank you in advance for your reply.

Best regards,

Attila G.

Hi Attila,

To be totally honest with you: yes, I did place some bets in the Sports section, but that’s not where the money came from. In fact, I actually lost money on those sports bets. The €666 I’m trying to withdraw was won later in the Casino (playing Slots and Roulette).

Another thing that I think is very important: my initial deposit was €1,000. So, the €666 I’m asking for is actually part of my own deposited money. I’m not even in profit! The casino is basically keeping my own cash and using a few losing sports bets as a cheap excuse to block my withdrawal.

I really hope you can ask them for my betting history. It will show clearly that the balance was built in the Casino section and that they are unfairly confiscating my funds.

Thanks for sticking with me on this.

Just one more thing I wanted to add: Samba Slots has completely stopped responding to my emails now. I’ve reached out several times trying to get a clear explanation, but it’s just total silence on their end.

To me, it’s pretty obvious they don’t have any real proof of "misuse" and they’re just ignoring me hoping I’ll go away. It’s frustrating being ghosted like this, especially since they’re holding onto my own deposited money. I really appreciate you stepping accountable.

Dear Naza88, Thank you for your response. I completely understand your perspective on this matter. However, I would like to provide clarification regarding the situation. Since the sports betting occurred prior to your winnings from the casino games, and given that the casino regards those bets as fraudulent, the subsequent gameplay is not validated according to the casino's policies. Consequently, the funds you utilized in the casino would have been subject to confiscation, even if you had not engaged in play at the casino following the sports betting.

Therefore, although the confiscated winnings originated from the casino section, if your account has been closed due to a violation of sports betting policies, we currently do not have a department equipped to assess the legitimacy of the casino's actions in this context.

Since we lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint.

I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.

Best regards,

Attila