The player from Mexico encountered a 'user data error' when attempting to withdraw funds despite having a deposit history. After making an additional deposit as requested, she saw no progress and was unable to reach support due to their unavailability. The Complaints Team was unable to proceed with further investigation or provide potential solutions due to her lack of response to inquiries and reminders. Consequently, the complaint was closed, but she retained the option to reopen it in the future.
SambaSlots Casino - Player faces withdrawal issues due to account error.
Closed
Our verdict
Player stopped responding
Amount: Mex$369
SambaSlots Casino
Safety Index 1.8 Very lowCase summary
Discussion
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8 months ago
Translation
I get the message "user data error" when I try to withdraw. I have a deposit history, but they still asked me to deposit more, which I did, but nothing happened. And to top it all off, support is on vacation. I don't know where to turn.
Automatic translation:
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8 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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8 months ago
Dear LunitaWBK,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SambaSlots Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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8 months ago
Dear LunitaWBK,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
