Run4Win Casino - Withdrawal of player's winnings has been delayed.

I feel this a new scam Run4win is running on thier customers. I deposited my money in canadian dollars. They pulled the money in Euro dollars now they are asking me to provide proof that I deposited the 50$ in canadian dollars. The requested me to upload bank statements even asked me to upload bank card and the still declined my withdrawal. This has to be illigal i have saved all my concersations with Run4win. At one point they said my Request has been Approved i should attemp to withdraw. They still declined my request. The company needs thorough investigation and why are the pulling funds in another currency and they used a different name from gigadet. Please look into this. We win fair and square. They declined my winnings. They found a loopehole now they are taking advantage of us. I have attached my deposit from google pay this is the evidence.

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Dear DEEREMA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DEEREMA,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear DEEREMA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru