The player from Turkey faces withdrawal issues after his account is locked following a request for 500,000 Turkish Liras. Despite providing the necessary documents, he is informed that he allegedly has another account, which he denies, leading to the confiscation of his funds. He is seeking a resolution for the retrieval of his money.
Rulobet Casino - Player's account is closed and funds are confiscated.
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Rulobet Casino
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6 days ago
Hello,
About 2 months ago, I invested 25,000 Turkish Liras in Rulobet casino and played only slots. Then I earned more than 500,000 Turkish Liras. I played around some more and eventually made a withdrawal request for my 500,000 Turkish Liras balance. Then my account was locked and I was asked for some documents. I sent all the documents by e-mail. They said the maximum review period was one month, and after this period, the casino did not open my account and did not pay my money. They said that I had another account as the reason. But I only have one account. I recently withdrew 200,000 Turkish liras and had no problems. But as of now, my account is closed and 500,000 Turkish Liras of money has been confiscated. I did not receive any bonus. I would only get a discount sometimes when I had a loss. I withdraw from the casino's mistake and demand my money be refunded.
(Casino Email Addresses) support@rulobet.com info@rulobet.com support@rulobet.com
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5 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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5 days ago
Dear aknclgm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- What documents were requested by the casino, and did you manage to send them all?
- What was the exact date when you submitted your withdrawal request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
