RTbet Casino - Player's account has been closed again.

I would like to file a complaint against RT Bet regarding the reopening of my account and the promotional material that was subsequently sent to me.

I initially contacted RT Bet directly about this issue and requested an explanation and resolution. I have since received a response from the casino, and they informed me that my account has been closed again. However, they have completely failed to address my request for a refund of the €141 that I lost after my account was reopened and after I received promotional material encouraging me to gamble.

My concern is that my account was reopened without my knowledge. I only became aware that the account was active again after receiving a promotional bonus offer from RT Bet. After receiving this bonus, I returned to the casino and resumed gambling. As a result, I lost €141.

This situation is particularly concerning because I had previously submitted a complaint against RT Bet through Casino Guru. Given the previous issues, I expected the casino to handle my account with greater care and responsibility. Reopening my account and sending promotional material that encouraged me to gamble appears irresponsible and contrary to the duty of care expected from gambling operators.

I have asked RT Bet to:

Investigate why my account was reopened.

Explain why promotional bonuses were sent to me.

Refund the €141 that I lost after the account was reopened.

Although RT Bet has now closed my account again, they have not provided any response regarding the refund request, nor have they offered any explanation for reopening my account and sending promotional material.

I have attached evidence, including a screenshot of the promotional bonus that was sent to me.

I am requesting Casino Guru’s assistance in reviewing this matter and helping me obtain a fair resolution.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino. Let me refer to your previous complaint: https://casino.guru/complaints/rtbet-casino-player-demands-action-against-misleading

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the casino contacted you on its own in April?
• When was your account closed again? Since when are you waiting for the casino to respond to your refund request?
• Could you please share with me any more recent exchanges you had with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas