RTbet Casino - Player's account has been blocked after a withdrawal request.

My RTbet account (nickname: Galenowa19) was blocked the moment I tried to withdraw my 6,000 PLN winnings. The account was fully active, deposits were accepted, and I was allowed to play, but as soon as I won, my account was blocked.

I have been contacting RTbet for over 3 weeks with no real response. The only reply I get is an automated message saying "the appropriate department will check your request," but no one ever follows up. This looks like a deliberate attempt to avoid paying out my winnings.

I expect a clear response and immediate resolution of this issue.

I do not recommend this casino at all. Their practices are dishonest and frustrating. Avoid RTbet if you value your money and your time.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi,

no KYC, they don’t want from me any verification, also I don’t have options.

2000 PLN they withdraw me after block (I was blocked, but have pending withdrawal and they paid me this)

I play crash game only (high flyer)

I play without bonus.

Thank you very much, Galenowa, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Galenowa,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from RTbet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear RTbet Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons for the blocking of the player's account? Your detailed insight will help us proceed with a fair and informed resolution.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Hello. Thanks! 🙂

maybe they will answer here 🤣

Dear all,

Thank you for bringing our attention to this matter and allowing us to participate.

We are sorry to read about this incident and would like to extend our apologies to Galenowa for any inconvenience caused by it.

Please allow us some time to thoroughly investigate the case. We will post a reply once we have gathered all the needed information.

Your patience is much appreciated. If any other questions or concerns arise in the meantime, we will be happy to address them.

Kind regards,

RTBet Team

Dear Galenowa,

Thank you for your patience during this time.

We are happy to inform you that a refund has been initiated. We will post a confirmation once the entire amount is paid out.

Kind regards,

RTBet Casino

You just canceled my withdrawal.

please explain that.

and no one answering again my mails.

Dear RTbet Casino,

Thank you for your responses and for initiating the player’s refund. Could you please clarify the reason for the recent rejection of the player’s withdrawal request?

Thank you for your cooperation.

Again , they withdraw money and cancel it.

this is ridiculous

Dear Galenowa,

We are pleased to inform you that your refund request has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind regards,

RTBet Casino

Dear RTbet Casino,

Thank you for your update.

Dear Galenowa,

According to the latest information provided by the casino, your refund has already been processed. Please let me know once you have received the funds.

Thank you.

Dear Galenowa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru