Royspins Casino - Player's winnings have been confiscated.

I played a free spins bonus where the maximum winnings were limited to €50. I won more than that, but when the bonus ended, they withdrew the excess amount and left me with €50. Then I played with my winnings and real money (not bonus funds) and won another €1,150. When I went to make a withdrawal, they only gave me €50 and deducted the €1,150 I had won after the bonus from my account. They deducted money twice.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royspins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you informed at any point that the bonus terms and conditions apply after the wagering of the bonus is complete?
• Have you made previous deposits in the casino?
• Have you made previous payouts from the casino?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas