The player from Spain made a deposit by transfer on April 1st, but it has not appeared in his balance. The casino is now asking him to wait three more days, and he requests a return of the funds as he no longer wants to gamble.
Royspins Casino - Player's deposit is delayed.
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Royspins Casino
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4 days ago
Translation
On April 1st I made a deposit by transfer and as of today it is not in my balance. Now they are asking me to wait three more days. I request that they return it to me; I no longer want to gamble.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
