Royspins Casino - Player's deposit has not been credited.

I made two deposits using the BLIK system (which provides instant transfers), unfortunately the funds were not credited to the player’s account. I contacted support via chat and they suggested that the bank had blocked the transaction (which is not true), and later they forwarded the case to the appropriate department. I received information that they are working on the issue, and since then there has been no response (I can see that this is an automatic message that keeps repeating in cases like this here).

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royspins Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Were these your first deposits in the casino using this payment method?
• Please could you forward the payment receipts and any relevant communication with the casino regarding the issue to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Werla,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas