The player from Spain initially requested to close his casino account due to gambling issues, but was persuaded to keep it open with bonuses. He has since lost a significant amount, totaling €12,000 this week alone, and is inquiring about recovering some of his funds before permanently closing the account.
Royspins Casino - Player's account closure followed by significant losses.
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3d 13h 24m 26s
Royspins Casino
Safety Index:HighCase summary
Discussion
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5 days ago
Translation
Good morning, a few weeks ago I contacted my VIP advisor via chat, asking to close my account indefinitely because I've had some gambling problems… well, as expected, he convinced me not to close it by offering me a bonus and reducing the cashback wagering requirement to x1… unfortunately, I fell for it, and I've lost a lot of money in this period, €12,000 this week alone… and if I calculate it since they convinced me, it's much more…
I've blocked my account for 5 days and my question is if, before closing it permanently, there's anything I can do to recover the capital or part of it…
thank you so much
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3 days ago
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3 days ago
Dear Jordi198223,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].
Thank you in advance for your cooperation.
Best regards,
Veronika
