Royal Stars Casino - Player’s withdrawals are delayed.

I would like to submit a complaint regarding Royal Stars Casino because my withdrawals have not been processed and the casino is no longer responding properly to my emails.

On 27 August 2026, I requested a withdrawal of €1,500. This withdrawal was declined, and I was informed that the reason was a technical issue.

I requested the €1,500 withdrawal again on 31 August 2026. As of 18 September 2026, it still has not been paid.

According to Royal Stars Casino’s own terms and conditions, withdrawals should be processed within 48 hours. My withdrawal has therefore been pending significantly longer than the timeframe stated in their terms.

I have contacted the casino several times through both email and live chat asking for an update, but I have not received any clear explanation or resolution.

In addition, on 13 September 2026, I requested another withdrawal of €200. This withdrawal has also not been processed within the stated 48-hour timeframe.

My casino account is fully verified, and I had previously been able to make withdrawals without any problems.

The total amount currently pending is €1,700.

I would appreciate Casino Guru’s assistance in contacting Royal Stars Casino and helping me receive my outstanding withdrawals, especially considering that the casino has exceeded the withdrawal processing timeframe stated in its own terms and conditions.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate the winnings with or without an active bonus?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Which payment method did you select for these withdrawals? Was it the same method you used for your previous successful withdrawals?
• Could you please forward me the complete communication between you and the casino regarding the delayed withdrawals in its original format (.eml or .msg) at veronika.f@casino.guru? Please include complaint ID 231337 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika