Royal Stars Casino - Player's withdrawal is delayed.

On the 6th August 2026 I won 1,531€ at RoyalStars Casino playing slots which i was aware was capped to 1000€. I requested a withdrawal on this date. Nothing has been paid to date. The only reply I received was on the 31 August, a generic message citing "technical and platform-related issues" with no timeframe. Chat tell me i have to wait for an email and no response is received from the Casino when i email the finance dep as stated in chat for any follow up.

I also fully verified my account on winning. I deposited around 200€ and received a 100€ bonus.

Dear [Redacted],

First of all, we would like to sincerely apologize for keeping you waiting for so long, and we truly appreciate your patience and understanding.

We are currently experiencing some unexpected technical and platform-related issues which are unfortunately affecting the review and processing of withdrawal requests. At this time, we do not have a confirmed timeframe for when the issue will be fully resolved, which means that withdrawals may unfortunately take longer than usual to be checked.

We completely understand how frustrating it can be to wait for your funds, and we are truly sorry for the inconvenience this has caused you.

Please rest assured that your withdrawal is still on our radar and will be reviewed as soon as the situation is resolved. Our team is doing everything possible to get things back to normal as quickly as possible.

Thank you very much for your patience and understanding.

Kind regards,

RoyalStars Casino Finance Team

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila