Royal Reels Casino - Player's withdrawn funds have not been received.

I have made a withdrawal and the withdraw says complete however I have not received any funds. I have tried numerous times to contact support on their live chat but they send me an auto email saying we will get back to you then another saying I didn't respond and close the chat even though they my query is there they ignore it. I have emailed support like 5 times along with screen shots ECT enquiring about it and I have received no answers or responses. Being a first time withdrawal I want to know what's happening and I'm just not getting any assistance and I havnt received the funds.

Hello slickprick87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Reels Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear slickprick87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.