Royal Reels Casino - Player’s withdrawal is delayed.

Hey,

I recently won fair amount of money - been waiting for the first withdrawal of $9k.

Ive emailed Royal Reels directly and haven’t received a reply. I’ve sent two emails.

My last withdrawal was in overnight so you could imagine my concern with the delay when I’ve been waiting since the 17th.

I’m wondering what to do. This money is life changing. The last thing I want is to be fucked around.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear jameswinkley77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still haven’t received the first withdrawal.

Im not sure how long crypto withdrawals typically take? I withdrew on the 17th and haven’t received the initial withdrawal

Thank you for your response.

To better understand your situation and assist you effectively, could you please clarify the following points?

• What is the current status of your withdrawal request in your casino profile? Has it already been processed, or is it still shown as pending?
• What types of games did you play to accumulate your winnings?
• Were your winnings accumulated with or without an active bonus?
• When was the last time the casino contacted you regarding the delay?
• Have you completed the full KYC (identity verification) process?

I understand how frustrating this situation must be, and I’ll do my best to help you resolve it as soon as we have the necessary information. Thank you in advance for your reply.

Dear jameswinkley77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.