Royal Reels Casino - Player's withdrawal is delayed.

On July 15, 2026, I registered at Royal Reels and deposited $279.75 in cryptocurrency. The deposit was accepted without any problem. I received a 100% bonus with a 40x wagering requirement, completed all wagering conditions, and continued playing with no active bonus. My real-money balance then reached $698.27.

Every time I try to withdraw via USDT TRC20, I receive the same error: "SOMETHING WENT WRONG! An error occurred." My screenshot clearly shows the $698.27 available balance, a $698 withdrawal request, and the selected USDT TRC20 method.

I contacted support immediately. First, they requested identity documents, and I provided my passport. After that, they repeatedly asked me to clear cache and cookies, use incognito mode, or try another browser, device, or internet connection.

I followed every instruction. I tried several browsers, a desktop computer, a laptop, a mobile phone, Wi-Fi, mobile data, VPN locations in different countries, different withdrawal amounts, and different cryptocurrencies. The same error appeared every time. I also sent screenshots and a screen recording.

Royal Reels support confirmed in writing that my account is not blocked and that there are no restrictions preventing withdrawals. This confirms that the issue is not caused by the status of my account.

I also considered that the problem might affect only my account. To test this, I asked another person to create a separate account and try to withdraw a small amount in cryptocurrency. The exact same error appeared on that account. This strongly indicates a systemic problem on Royal Reels’ side.

Between July 16 and July 20, I received approximately ten emails from support. Almost all of them contained the same template response: the issue had been escalated, it was under review, and I should continue waiting.

However, nothing changed. The withdrawal still did not work, no payment was made, and no specific resolution date was provided. In one email, Royal Reels admitted that it could not provide any timeframe. My final email on July 20 received no response at all.

The key concern is that cryptocurrency deposits work without difficulty, while cryptocurrency withdrawals are technically impossible.

I request assistance in obtaining my full $698.27 balance from Royal Reels. I can provide screenshots, video evidence, proof of deposit and balance, identity-verification correspondence, the full support history, and evidence of the same error on another account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Reels Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you used the wallet to deposit and withdraw from other online casinos in the past or recently? Did it work?
• Could you please share with me your most recent relevant communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dlob,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas