Royal Reels Casino - Player's withdrawal has been delayed.

I am writing to formally complain about Royal Reels Casino regarding a missing withdrawal of $8,401.06, which was supposed to be paid to me in USDC on May 11, 2025.

Royal Reels claims that the payment was completed and even provided a screenshot from their internal records showing the correct wallet address. However, I have not received any funds in my crypto wallet. I have repeatedly requested the transaction hash (TXID), which is standard practice for any crypto transaction and is necessary to trace and verify the payment on the blockchain.

Despite numerous emails and live chat requests, Royal Reels has refused to provide the TXID. Their support team continues to insist that the payment was made but ignores my direct requests for the transaction hash. Without this information, I am unable to verify the transaction or seek further assistance from my wallet provider or the blockchain network.

This lack of transparency and unwillingness to provide basic transaction details is extremely concerning and unprofessional. I am seeking assistance from Casino.Guru to help resolve this issue and urge Royal Reels to either provide the TXID or process my withdrawal immediately.

Dear Punter_Pro, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

My account is verified in the casino. The problem is that RoyalReels has told me they payed the withdrawal already and a couple days after that they told me that they processed it again. However, I have received no funds nor will the casino provide the TXID of the crypto transaction.

Casino payed the withdrawal

Dear Punter_Pro,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru