Royal Reels Casino - Player's deposit has been delayed.

Deposited $50 using my visa debit card to my account, the payment came through on the casino end as failed, yet the money has been debited from my account. This was on the 3rd of March, it is now the 10th March. I have contacted the casino multiple times and nobody can provide a resolution to the situation. They have said it has been escalated and investigated but still nobody has contacted me. It does not take 7 days to check their statement for the deposit and either credit to my account or refund to my card.

Dear PATCH1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account and the transaction is displayed as failed, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or will be refunded back to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear PATCH1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.