Royal Reels Casino - Player reports unfair win-loss ratio.

Iv deposited roughly 24500 dollars and havnt had a win to withdraw any money from the casino the win lose ratio is absurdly unusual and they won't even admit something is wrong or refund me anything at all.

Dear Flayvaflaay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at [email protected] if there is anything else I could do for you regarding your complaint.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Can I give you my account details go in yourself check my game play history make a deposit and play some games if u win u keep.it but the win to loss ratio is absolutely ridiculous and the rtp is different for every game

Thank you for your message. I understand your frustration and appreciate your willingness to cooperate, but I must kindly decline your offer.

Please never share your personal account credentials with anyone, including us. Sharing your login credentials with a third party is strictly against the terms and conditions of all reputable online casinos and may result in the closure of your account or the forfeiture of your funds. It also puts your personal data and money at serious risk.

Regarding your concerns about the RTP (Return to Player), I want to remind you that RTP is a long-term statistical measure and does not guarantee consistent short-term results. Every gaming session is subject to variance, which means extended losing streaks can happen—even with fair and licensed games. Unfortunately, we are unable to investigate claims related to game fairness or RTP without any evidence provided by you.

If you can provide any evidence that suggests the games did not behave as expected or that the casino violated its terms, we will gladly look into it. Otherwise, we hope you understand that we are unable to move forward with the complaint based solely on the win/loss ratio.

So the games should randomly stop saying technical error or no internet connection the some spins take longer then others and there are times where your wining and then for like 20 spins you win not even a cent. Do you classify that as fair. There should be no delay in spins at all

Dear Flayvaflaay,

Thank you for your continued communication regarding your complaint. I understand your concerns and dissatisfaction. However, based on the information provided, we are unable to find sufficient evidence to support claims of unfairness or technical malfunctions with the casino's games. The issues you're describing could be linked to temporary connection issues or device performance, and these can sometimes impact the gaming experience. As previously mentioned, RTP and variance are natural aspects of online gaming, and we cannot investigate further without clear evidence of a malfunction.

At this point, we must close the case as rejected due to insufficient evidence. If you gather additional evidence, such as error messages, game logs, or specific instances where the game did not behave as expected, please feel free to reach out again.

Best regards,

Veronika

Casino.Guru Team