Royal Reels Casino - Player believes that their withdrawal has been delayed.

i had played pretty hard for 24hrs and had already withdrawn 9k my 24hr wait till withdraw was up so i requested another 9k the funds were moved from the gaming wallet and were pending in withdrawals.

I have $50,000 in my player wallet 9k pending. logged off and called it a night. Next day i expect the withdrawal to have been approved but it was still pending no drama its Saturday head out for mothers day gone all day expect the email with transfer approved to be there and nothing, i jump on live chat and ask about weekend delays to withdrawals. Nope im told with the large win my account is flagged for money laundering and terrorism and in review and that i will get an email soon. Tuesday afternoon i get the email two cards need pics front and back account statement from the listed account money goes to uploaded and emailed these things had all been seen and approved in January when the account was suspended until kyc review was completed and restrictions lifted. This time i had $50k in my account and the only restriction was from withdrawing. that day i sent in the bank statement full 3 months two screen shots from the bank app of the cards as i have neither in hard copy and are just digital cards. i also sent in the front page of my statements from the accounts the cards are linked to. that was Tuesday night. Wednesday case is escalated to the right team. Thursday is a reply that for card and statements to be sent after being told there is no card two transactions to be screen shotted from the website and upo15/aded done. Thursday more of the same shit same bank statement different angle more sunlight to the right. By this time im feelig very attached and treated like a criminal and given orders. the $50k is no longer the full amount Im stressed im not getting told anything except what i need to upoad and that nothing is good enough and not long now. and there has been no communication since 15/5/25 i had a bank letter confirm my accounts and cards uploaded that and nothing. 30 mins with a live chat imbecilic that didnt cant or wont do anything that was asked of him and i have 9k pending and zip in my gaming account. Im upset that this could have been sorted out before i made the first withdrawal request as one of the cards hadnt been used often for deposits but i made at least 10 deposits before the second withdrawal, the kyc check is taking longer than an auswide police clearance and ive been treated like i have rigged the program to steal money. speak to me like shit and have me on a go slow. it could have been dealt with monday but i didnt touch that money for 4 days waiting around..

Dear 888dfwilli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.