Rooster Bet Casino - Player's withdrawal has been delayed.

Where do I start I've been made a fool of I think 4 days of different excuses on why my withdrawal has not been given ... I've withdrew with them on several occasions with no problem now all of a sudden there is a problem I've been on live chat a few times but they can't help I've self excluded from them because I feel them rejecting my withdrawal is a stall tactic to play it away let me just say I never received 1 email on why it was cancelled or not 1 update ..they say 24 to 48 max card payment feel very let down by them I have all the transcripts from the chat if you would like to see them

Dear Cabra54,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has your self-exclusion in the casino taken effect?
• Is your withdrawal still pending to your knowledge?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Still no update not even an email .I have forwarded the requested items to you

Well tried again to get an answer I was told manager would contact me today yesterday evening I was asked to send more details via email but still nothing

Ok tried again as they asked me to check back in a while only to be asked to give them all the details I gave them yesterday it's just going around in circles.. I still have not been given a reason to why my withdrawal is been delayed even doe I offered them my Neteller account and have gave them my bank details twice

Update over a week now not a clue what's going on live chat can't answer me just tell me it was a technical issue and to wait at 1 stage I was told it would be a few hours then nothing again feel sorry for the live chat they can't answer anything and they get all the s of people .....Tomas have you any update???

Thank you very much, Cabra54, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Cabra54 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rooster Bet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Cabra54,

We've looked into your account and are happy to confirm that all your withdrawal request totalling 2,000.43 EUR has been approved.

While we always strive for speedy processing, there might be occasional delays due to high demand. We appreciate your patience and understanding in this matter.

Thank you for choosing to play with us, and congratulations on your winnings! We wish you all the best with your withdrawals and future gaming experiences.

If you have any further questions, feel free to reach out to us anytime.

Best regards,

The Rooster.Bet Team

Got my money this morning so case closed thank you

Dear Cabra54,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter