Rooster Bet Casino - Player's deposit is stuck due to account access issues.

I have never palyed on this casino before. I went to their site and deposited 500€ via pay n play via Trustly. Money left immedieately from my bank account but i could not log in to the site. The site just redirects me to their main page and dont log me in even after verifying my identity via trustly. Im starting to think i might be victim of fraud? I thought this casino was legit as they seem to work under estonian and curacao licenses. Please help me get my money back. Live chat supporter doesnt help either.

How can they take my money immediately but cant refund it immediately back because hteir site is bugged and i cant log in.

I will provide the proof of the payment aswell.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please clarify why the message for the recipient in your deposit receipt shows "Kingswin"? Are you sure you sent the deposit to Rooster Bet?

Have you ever logged into your account at Rooster Bet Casino?

Have you submitted any personal information to the casino, including your name, phone number, or email address?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Well it shows on their site and you can find that Kingswin online seems to own also this site Rooster.bet, so i guess they use the same bank accounts for all of their casinos?

"Rooster.bet is a brand of Dama N.V., a company incorporated under the laws of Curacao with company registration number 152125 and having its registered address at Scharlooweg 39, Willemstad, Curaçao. The website is operated by KingsWin Online OÜ is a company incorporated under the laws of Estonia with company registration number 11535738 and having its registered address at Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-301, 10152, and operating under gambling operating permits No. HKT000017 and HKL000425 issued by the Estonian Tax and Customs Board; and Dama N.V., a company incorporated under the laws of Curacao with company registration number 152125 and having its registered address at Scharlooweg 39, Willemstad, Curaçao and operating under E-gaming license No. OGL/2023/174/0082 issued by Curaçao Gaming Control Board. Specific jurisdictions which fall under either of licenses are described in T&Cs."

Im 100% sure i deposited here to Rooster.bet.

no I have never logged in before by pay n play aka Trustly or with email to Rooster.bet nor have made an account there before.

I have not submitted any personal information to casino because I have not been able to log in. I guess via trustly log in they get my full name, living address and date of birth, but like I said after i made this huge 500€ deposit i was not able to log in to the site. Kinda odd that they can take my money and deposit but after that you cant log in to the site with Trustly.

and to be noted i dont want to play there anymore in under any circumstances if we can solve this Fraud made by Rooster.vet aka Kingswin online out. I want my money refunded immediately, expecting also compensation for this problem and how much time loss it has now causen me

Seems like Kingswin Online owns multiple casinos so thats why that reada in the payment. They seem to own the possible fraud Rooster.bet where they stole my 500€ and havent answered or refunded it and they also own casinos called: Winz, Jackpoty, Rooli, 24casino and joocasino.

im also expecting compensation from them with my 500€ for the anxiety, stress and the lost time it has causen me to try to get my 500€ back and they dont even try to refund it.

Could you please forward me the entire conversation between you and the casino customer support regarding the missing deposit? These can be chat transcripts or email communications. My email address is veronika.f@casino.guru. Thank you for your cooperation.

Dear lasih,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.