HomeComplaintsRooster Bet Casino - Player's account has been closed and winnings confiscated.

Rooster Bet Casino - Player's account has been closed and winnings confiscated.

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Current status

Waiting for player to reply

6d 9h 31m 41s

Rooster Bet Casino
Safety Index 8.5 High

Case summary

The player from Sweden had his account closed and his winnings confiscated by Rooster6 just as he attempted to make a withdrawal. This account closure occurred after he previously held an account with their sister site, Roosterbet.

Written by Tomas
Complaint Specialist
Submitted: 27 Aug 2026
Public
Public
2 days ago
seTranslationgb

I had an account on roosterbet a few years ago, but now that I started a new account on their sister site rooster6, they chose to close my account and confiscate my money when I was about to make my withdrawal!

Automatic translation:
Public
Public
14 hours ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
14 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino. Kindly provide a screenshot of the websites you are referring to in your first post.

Please allow me to ask you a few questions so I can better understand the situation.

  • When was the last time you used your original account in the casino?
  • Have you tried logging in to your original account instead of creating a new account?
  • Have you accepted and played with bonuses, such as welcome deposit bonuses, on either account?
  • Did you achieve your current winnings with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin

Adakri96 has 6d 9h 31m 41s to reply

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