Rooster Bet Casino - Player received a misleading promotion.

Roosterbet sent me an email that read as follows:

"Here's some luck for your weekend at the Rooster.bet Casino!

You have been granted a 50.00 EUR cashback chip – your first bets are on us"

I had not previously deposited at the casino so I was cautious and deposited 20e. I was surprised when I received 2x 50 freespins as well as a 100% deposit bonus. The wager requirement was over 800e. I played the free spins too. I didn't withdraw anything, the free spins yielded a little over 4e with the minimum bet. The next day, when I started to ask about this cashback, apparently it was a "technical error" and the other 50 free spins were compensation for this 🤣 they didn't send any notifications by email or anything similar to clarify that the erroneous advertisement had been replaced with low-value freespins. Luckily, I only deposited 20e. The whole firm is a complete scam.

Dear lauram,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Rooster Bet Casino.

Please understand that promotional emails from casinos are often sent in bulk, so sometimes, even the players who are not eligible to receive some kind of a bonus receive the advertisement.

It's also important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you were unable to activate this type of bonus, there was likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Dear lauram,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.