Roostake Casino - Player’s winnings haven’t been received yet.

Hallo,

das Casino wird mit einer Auszahlung zwischen 1 und 24 Stunden. Der Support reagiert nicht per Mail und der Chat liefert keine richtigen antworten.

ich warte jetzt seit über 24 Stunden und meine Auszahlung ist immer noch auf wartend.

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Dear Kronos1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hallo,

ich bin vollständig verifiziert seit Montag.

Hallo, der Support hatte mir empfohlen die Auszahlungen abzubrechen. Da Krypto Auszahlungen schneller bearbeitet werden.

Habe eine Auszahlung auf krypto offen und zwei auf Kreditkarte. Bin gespannt ob was passiert.

Das Casino hat extrem viele negative Bewertungen und ich habe Sorge mein Geld nicht zu erhalten.

die verstoßen gegen ihre eigenen Bestimmungen. Auszahlungen werden nicht innerhalb von 24 Stunden bearbeitet. Der Chat liefert auch nur Standard Antworten.

Dear Kronos1995,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ich habe meine Auszahlung verspielt, da das Casino nicht mehr reagiert hat. Der Fall kann geschlossen werden …

Dear Kronos1995, thank you for your reply. 

I am truly sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila G.