Roostake Casino - Player’s winnings have been confiscated.

Something incredible happened to me!!

Register the CG200 bonus, make the corresponding spins.

I deposited $100 to complete the rollover like any other casino, and to my surprise, the balance I was playing and subsequently winning disappeared; the winnings were not returned to my real balance.

It's a bug on the page because when the promotion wasn't activated, the games worked correctly.

What bothered me the most is that I made the corresponding complaint and a bot responded. You asked for an agent and all they could tell you was that they were going to send you an email that never arrived.

It's a complete scam, don't deposit a single dollar in that casino.

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Roostake Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When exactly did you activate the "CG200" bonus, make the $100 deposit, and notice your balance disappear? Have you started bonus wagering before making the deposit? Please specify the timeline in more detail.
• Do you remember the real-money and bonus balances you had before and after the issue, and roughly how much in winnings was lost?
• It would also help if you could send any screenshots or your game/transaction history showing the deposit, your bets, and the moment the balance changed. My email is natalia.b@casino.guru.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Dear DEAMON,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru