The player from Germany is experiencing a withdrawal delay from Rooli Casino, which he requested two weeks ago. Despite being fully verified and having successfully processed previous withdrawals, he is concerned about the manual processing and thinks the casino might be stalling or withholding his winnings.
Rooli Casino - Player faces delayed withdrawal request.
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Current status
Waiting for player to reply
6d 22h 55m 27s
Rooli Casino
Safety Index 7.4 Above averageCase summary
Discussion
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17 hours ago
Translation
Hello dear Casinoguru team!
I am contacting you full of hope, as I have been waiting for my payout from Rooli Casino since September 30, 2026 .
I've been playing there since May of this year and am fully verified. Several payouts in the three-figure range have taken place, all of which worked and were processed quickly.
The screenshot of my verified account is attached. I keep getting the same answers via the live chat, and I've been told that the delay is n't due to missing documents or verification issues, but rather because withdrawals are processed manually and the team has to review each one individually. This is done in order of receipt. I've been playing at various online casinos for several years, and I've never had to wait several weeks for a withdrawal without any apparent reason. Furthermore, I'm increasingly suspecting that the casino is simply stalling and, in the worst-case scenario, might even withhold my winnings entirely.
I am grateful for any help and hope you can help me. Thank you very much!
Should you require further evidence or files, I will gladly upload them as well.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Spieloviic,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Which payment method did you use to withdraw your winnings? Was it the same one you used in the past?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
