Roo Casino - Player's withdrawal is delayed due to document rejection.

Hello.

I have been trying to withdraw my winnings being a total of $700.00.

I uploaded all relevant documents being bank statement, ID back and front and Utility bill, showing name and address. All of these documents were approved yesterday.

Now I wake up, for the bank statement to being rejected.

I've tried messaging via live chat, but it isn't live, I have to wait until someone contacts me, I have sent several emails with no correspondence.

I would like this matter addressed reasonably quick.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any explanation as to why your bank statement could not be approved during verification?
• Have you uploaded your most recent bank statement, ideally covering the last 3 months, and does it contain all the personal information necessary for verification? Have you uploaded it in the correct format?
• Are your other documents approved?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika