The player from Germany had requested to block his account due to a gambling addiction through an email on June 10, 2025, but had still been able to deposit €500 afterwards and lost it all. Despite live chat assurances regarding a refund, he had not received any compensation. The issue remained unresolved as the player did not respond to the Complaints Team's requests for additional information, which led to the rejection of the complaint.
RomiBet Casino - Player’s funds have been confiscated after account blocking request.
Closed
Our verdict
Player stopped responding
Amount: €500
RomiBet Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
10 months ago
Translation
Good evening,
I wrote an email to the casino on June 10, 2025. I have a gambling addiction and want to be blocked. I sent the email using a different email address that I wasn't registered with on the site. I still wrote in the email that I wanted my account blocked because I'm addicted. I was still able to deposit €500 today and lost it all. I explained everything in the live chat, and they promised me my money. (Video evidence) But I haven't received anything yet. I don't think the casino is allowed to do that.
LG
Automatic translation:
Public
Public
10 months ago
Dear bobzlosch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand the situation and assist you effectively, could you please provide us with the following details:
- Why have you contacted the casino using a different email address from the one you registered with on the website?
- Did you receive any confirmation from the casino regarding the receipt of your email for blocking your account?
- Could you please forward me the account closure request you sent to the casino, along with the casino's responses? My email address is veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
