The player from Germany is having issues with his casino account as he is unable to update his credit card details, which he no longer possesses. Despite providing the correct card information used for the deposit and multiple reminders, the casino has not responded or addressed the issue.
RomiBet Casino - Player is facing issues with account verification.
Opened
Current status
Waiting for player to reply
6d 22h 50m 10s
RomiBet Casino
Safety Index:Above averageCase summary
Discussion
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1 hour ago
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1 hour ago
Dear Bayerneike,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please clarify whether you recognize this card? Does it belong to you? Did you deposit with it in the past?
- Do I understand correctly that you deposited with another card?
- Have you provided any other documents to verify your account, and have they all been approved?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
