RollXO Casino - Withdrawal of player's winnings has been delayed.

. Rollxo Casino repeatedly fails to honor its own terms and conditions, showing blatant disregard for its players and their rights.

According to Rollxo’s published withdrawal policy, card-acquired withdrawals are supposed to be processed within 1–3 business days. However, my withdrawal has been pending for over 8 business days without any proof of payment or satisfactory updates despite multiple follow-ups. This is a clear breach of their stated withdrawal timelines.

Moreover, Rollxo claims withdrawals are "processed promptly" and "within a timeframe of 0 to 24 hours," depending on payment method, with additional verification only to ensure security. Yet, the casino uses vague responses like "with the relevant department" to stall and avoid resolving withdrawal requests or providing remittance proofs. This contradicts their promise of timely and transparent payment processing.

I also requested a deposit block on July 10, 2025, which Rollxo acknowledged but failed to implement. The ability to still deposit despite the block request shows negligence in enforcing responsible gaming measures that are implied in their terms designed to protect players.

Their terms mention that disputes are "final" at their discretion and they have a refund policy that requires prompt handling of transactions within set timeframes. Yet, Rollxo refuses to provide any proof or refunds, effectively withholding money and failing to address concerns transparently.

Customer support and VIP managers consistently ignore or dismiss repeated requests, failing their duty of care and responsibility outlined in the platform rules. This conduct is unprofessional and harmful to players relying on the company to respect contractual terms.

In conclusion, Rollxo breaches its own stated terms by delaying withdrawals far beyond promised times, neglecting deposit block requests, failing to provide proof of payment, and dismissing player complaints. Their behavior demonstrates a lack of integrity and respect for players, making them one of the worst casinos to deal with.

Do not waste your time or money with Rollxo Casino.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still unresolved.

I have sent bank statements and Rollxo is ignoring the matter.

They refuse to follow up or reprocess payment and offer compensation for their negligence.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please confirm if you have received any payment? If the withdrawal is still pending, kindly send us a screenshot showing the pending withdrawal request.

Also, please share any communication you have had with the casino regarding the deposit block request and their responses. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru