The player from Austria had verified all her documents but continued to face repeated rejections for withdrawals. Despite contacting support, she received no clear explanation for the payout denials. After resubmitting the documents required for verification, she successfully received her payout.
RollXO Casino - Player’s withdrawal requests are being rejected.
Resolved
Our verdict
Case closed
Amount: €3,000
RollXO Casino
Safety Index:Very highCase summary
Discussion
Public
Public
9 months ago
Translation
I really hope you can help me.
Play online casino for the first time.
My documents are all confirmed and accepted.
Unfortunately, the payout is always rejected.
I also contacted support, they wrote to read the guidelines, but it doesn't say why they don't want to pay out. I only played Sloot..
Automatic translation:
Public
Public
9 months ago
Dear Navu,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is any withdrawal request currently pending in your account?
- Could you please share any supporting screenshots so we may review the situation?
- Could you please share with me your communication with casino support where you discussed the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
9 months ago
Translation
hello Thomas
thank you for your support.
I have already sent you an e-mail
lg
Katharina
Automatic translation:
Public
Public
9 months ago
Translation
Received my payout today.
Thank you.
lg Navu
Automatic translation:
Public
Public
9 months ago
Dear Navu,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
