RollXO Casino - Player’s withdrawal is delayed.

Won a grand jack pot and have 100,000 aud in account and cant make a single withdrawl although ive supllied all verified documents, every payment just comes back rejected

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Dear Mitcho,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that your account is successfully verified?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina