The player from New Zealand faced difficulties withdrawing money from Rollxo casino despite having provided proof of her Paysafe deposit. She was repeatedly instructed to input her bank details correctly without dashes, but her withdrawal kept getting canceled, causing frustration. The Complaints Team was unable to proceed with the investigation due to a lack of response from her, resulting in the closure of the complaint for the time being. The player retained the option to reopen the complaint in the future if she chose to resume communication.
RollXO Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: NZ$1,000
RollXO Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
I deposited using a paysafe card I bought at a gas station. I have a paysafe account and have uploaded the pdf for this specific deposit method with proof of deposits and full name, it was accepted by Rollxo. It says I have to bank transfer the money, rather than debit transfer so I tried that done EVERYTHING they asked. Name account number and 6 digit bank code with no "-" in between numbers and it keeps canceling the withdrawal. Sending the same message to my e-mail saying not to use "-" and put numbers in correctly. But I have Multiple times and it keeps canceling. Its very frustrating.
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2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RollXO Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm the verification status of your account?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Dear Tuii,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
