RollXO Casino - Player’s withdrawal is delayed.

Hallo, meine Auszahlung wurde am 4.7.25 genehmigt und ausgeführt. Das Geld ist aber nie auf meinem Konto angekommen da meine Bank die Überweisung abgelehnt und wohl wieder zurück gebucht hat. Das Geld wurde aber bisher nicht wieder auf meinem Casinokonto gutgeschrieben um eine weitere Auszahlung, mit einer anderen Methode, zu beantragen.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RollXO Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify where the information that the payout was rejected comes from? Would you be able to supply a record confirming the situation as evidence?
• Have you made previous successful withdrawals from the casino using the same or a different payment method?
• Have you contacted the casino support and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Vor einem Jahr hatte ich bei diesem Casino mit dieser Auszahlungsmethode schon erfolgreiche Auszahlungen. Kommuniziert wurde ausschließlich im

Livechat, wo man mir mehrmals sagte, die Auszahlung wurde von Seiten des Casinos durchgeführt, was mit einem Auszahlungsbeleg unterlegt wurde. Einen Beleg von Seiten meiner Bank, der die stornierung beweist, habe ich nicht. Allerdings ist das Geld bis heute nicht auf meinem Konto eingegangen. Bin etwas Ratlos, da ich noch nie solche Probleme hatte.

Thanks for your reply.

Has the casino requested a bank statement from you confirming the payout wasn't received in order to launch an investigation?

Would you be able to supply such evidence if requested?

Ja, der Kontoauszug als Beweis, dass die Auszahlung nicht auf meinem Konto einging, wurde vor zwei Wochen übermittelt. Als Antwort bekam ich die Zahlungsbestätigung die ich dir per Email gesendet habe.

Thanks for the explanation.

If the issue persists, kindly supply a bank statement or list of transactions made to the bank account in question from June 27th to July 31st.

I apologize for the inconvenience. Send the information to my email at [email protected]

Looking forward to your reply.

Dear Chap09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru