The player from Australia faces a withdrawal issue as his request for $5050.15 is rejected, leaving him with a $1500 balance. The casino claims his winnings exceed the maximum bonus withdrawal limit, despite the player stating he never utilized any bonus.
RollXO Casino - Player’s withdrawal has been denied.
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Current status
Waiting for Casino Guru to reply
4d 17h 46m 29s
RollXO Casino
Safety Index:HighCase summary
Discussion
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Public
5 days ago
My withdrawal of $5050.15 was rejected and the casino has only left me with$1500 balance. They are saying that my winnings exceeded the maximum bonus withdrawal limit.But I never used any bonus
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Public
3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RollXO Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you?
- Could you please share a screenshot from your bonus history showing which bonuses were active and when?
- Which games have you played to accumulate your winnings?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
