RollXO Casino - Player’s winnings have been confiscated.

I used a bonus and ended up wagering the amount I needed to, to keep the real money that was left over. About 300, after seeing the bonus was over I used the real money to win about 1500. I then tried to withdrawl and they said it was void and put me back down to 260, I did contest but they said theres nothing they could do about it. I said I wagered the fill amount for the bonus and used my money to win the rest. They went on to say I had to withdrawal it and deposit it back in to play anymore or else any higher winnings would be void and they would take. Tell me how this makes sense

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Dear Kingsean,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.

I played multiple games hitting features to wager the full amount, I was doing around 2- 4 dollar bets and was getting lucky

Im fully verified with the slot

And I won the money after finishing this wager

Dear Kingsean,

Thank you for the additional information.

Could you please provide all relevant communication you have had with the casino regarding the confiscation of your winnings? In particular, I would like to see the casino's explanation of why the winnings were voided and which specific bonus rule or condition they claim was applied.

You can attach the communication directly here or send it to karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

Dear Kingsean,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru