RollXO Casino - Player's funds are wrongly deducted due to a software error.

I am filing a formal dispute against RollXo Casino regarding a critical technical software defect that wrongly consumed my real money balance without my authorization.

On June 8th, my withdrawal request for $3,500 AUD was declined by the casino's system due to weekly withdrawal limits. The $3,500 was subsequently returned to my live, real-money cash balance.

To ensure I did not wager or risk these real funds, I specifically launched the game "Clover Supercharge" in DEMO mode. The game's user interface explicitly displayed that it was operating in Demo Mode.

However, a critical sync error occurred between the front-end game interface and the casino's back-end server. Instead of deducting demo credits, the software wrongfully debited my real money cash balance, running it down heavily. I never authorized real-money wagers on this session.

When I brought this to live chat, the support agent (Lucy) refused to escalate the issue to a technical compliance team or check the user interface glitch logs, simply stating that "everything is in order" based on standard bet history. I have since sent a formal dispute email to their support team and have received no resolution.

I am requesting independent mediation to force RollXo to pull the raw interface and session logs for June 8th, identify the tracking malfunction, and restore my wrongfully deducted balance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila